We provide multiple convenient tracking options to keep you informed about your shipment's status:

All tracking methods provide real-time updates including pickup, transit, customs clearance, and delivery confirmation.

Our shipping rates are transparent and calculated based on multiple factors to ensure fair pricing:

We offer competitive rates with no hidden fees. Contact our team for a detailed, customized quote based on your specific requirements.

Delivery times vary based on service selection and destination. Here's our typical service level breakdown:

All timeframes are estimates and may vary based on customs clearance, weather conditions, and other external factors. Real-time tracking provides the most accurate delivery updates.

International shipping involves additional considerations for smooth cross-border delivery:

Our experienced customs brokers handle all regulatory requirements, ensuring compliance and minimizing delays. We provide complete guidance on documentation and import/export regulations for your specific trade lanes.

Global Express Delivery manages the complete customs clearance process with expertise and efficiency:

Our licensed customs brokers have extensive experience with global trade regulations and maintain direct relationships with customs authorities worldwide to expedite clearance and reduce potential delays.

Proper packaging is crucial for safe transportation. We offer comprehensive packaging solutions:

Our packaging experts can assess your specific needs and recommend the most appropriate and cost-effective packaging solution to ensure your goods arrive safely.

We offer comprehensive cargo insurance options to protect your shipments:

Insurance rates are typically 0.3% to 1.5% of the declared value, depending on the cargo type and route. We recommend insurance for all shipments with significant value or special requirements.

We have a straightforward claims process to resolve issues quickly and fairly:

Most claims are processed within 7-14 business days. We maintain open communication throughout the process and work diligently to reach a fair resolution.

Yes, we provide dedicated account management for businesses with regular shipping needs:

Our account management program is designed to build long-term partnerships and provide businesses with the tools and support needed to optimize their supply chain operations.